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DAM Classic Racing

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Shipping & Returns

Dear Customers:


We are classic motorcycle enthusiasts. We make every effort to provide quality parts to keep your classic motorcycle on the road.

Life is short.
We don’t have to provide a central point to supply spare parts as a business. But we do it because we want to see your bikes continue to be ridden and enjoyed as the manufacturer intended.


Sometimes re-manufactured parts may not be a perfect replica of the original part. We try very hard to ensure our research is correct, but sometimes you might have to make small adjustments or accept that these parts are now the best replacement available, and on very rare occasions some parts may not integrate seamlessly with parts purchased from other manufacturers.

Our pricing is set to enable us to continue providing you with spare parts, we are not getting rich at your expense.
 If any part you purchase from us is not what you expected then please call us. We want our customers to be happy and will work to find a solution for your problem.


Whether you are purchasing on the internet or in person always give thoughtful consideration to those generous people who spend thousands of hours sourcing or making parts, and who invest heavily to keep those parts in stock so you can continue to maintain your classic bike.
 In this modern world where a few customers’ sense of entitlement sometimes overshadows the classic concept of good faith, it could be only be a matter of time before companies like ours will cease to exist and no parts will be available to keep your wonderful machines on the road.


Kind regards

 

DAM Classic Racing
ACN 627 690 304

Returns Policy

For detailed wording of the Returns Policy please read our Terms and Conditions.

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), but not if you simply change your mind. Sometimes a re-stocking fee might apply.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

From time to time on certain products or under certain conditions some items will be subject to a No Returns stipulation. This will be made clear before dispatch and if unacceptable to the purchaser a full refund will be made.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

No Returns Policy

From time to time on certain products or under certain conditions some items will be subject to a No Returns stipulation. This will be made clear before dispatch and if unacceptable to the purchaser a full refund will be made.

Shipping


For detailed wording of the Shipping Policy please read our Terms and Conditions.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. DAM Classic Racing has no control over these charges nor predict what they may be.

DAM Classic Racing cannot be held responsible for any additional charges on the order, nor accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and DAM Classic Racing will not be held responsible for any loss of funds as a result of this occurrence.

Every country has their own customs border regulations the easiest way to locate and contact them is to use Google and type in: "Customs and import duties - followed by the name of your country" and you will be able to navigate to the appropriate site and contact them to complete the delivery.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders are usually packaged and shipped within 1 day of receipt of payment. Allow 3-4 Business days for shipments within Australia.

Please also note that the shipping rates for many items we sell are weight & size-based and require Tracking Numbers to ensure us when your parts have been delivered. To reflect the policies of the shipping companies we use, all weights will be rounded up to next 100 grams.

Occasionally certain combinations of goods may make the shipping cost may appear higher than expected. If this occurs please Contact Us with your order number immediately.